Re2's Commitment to Responsible Gaming
Re2 takes responsible gaming seriously as part of our commitment to users across Malaysia. We believe an online entertainment platform should be a fun and safe space — not a source of financial stress or personal hardship.
Re2's responsible gaming policy covers adult user protection, problem gambling prevention measures, and self-control tools available to any user at any time. We fully support a balanced lifestyle and encourage users to treat our platform as entertainment only, not as a source of income.
Recognising Risky Behaviour
It's important to recognise early signs of problem gambling before they escalate. Here are some indicators to watch for in yourself or someone you care about:
- Feeling the urge to play longer than planned
- Gaming to escape problems or stress
- Chasing losses with bigger bets
- Lying to family members about time or money spent
- Neglecting work or family responsibilities because of gaming
- Borrowing money to keep playing
- Using money set aside for essential needs
- Feeling anxious or on edge when unable to play
- Repeatedly spending beyond your set budget
- Constantly thinking about how to get money to play
If you identify several of the above signs in yourself, we encourage you to use the available self-control features or seek professional help.
Time & Budget Limit Setting Guide
The most effective way to enjoy online gaming safely is to plan your time and budget limits before you start. re2 encourages all users to practise the following habits:
- Set a daily or weekly budget for gaming activities and stick to them without exception. Only use funds you can afford to lose — money beyond your basic needs.
- Limit your playing time by setting time reminders on your phone. Take at least a 15-minute break every hour while playing.
- Avoid playing when you are in an unstable emotional state — including when you are tired, stressed, sad, or after consuming alcohol.
- Treat losses as the cost of entertainment, not debts to chase or recover.
- Don't use credit or loans to fund online gaming activity.
- Keep a record of your gaming activity yours — this helps you stay aware of your usage patterns and make smarter decisions.
Re2 Platform Self-Control Features
Re2 offers several self-control options that users can request through our support team:
Set daily, weekly, or monthly deposit limits based on what you can afford. Limits can be reduced at any time with no waiting period.
Take a break from the platform for a set period — 24 hours, 7 days, or 30 days. Your account will be temporarily deactivated during this time.
Long-term self-exclusion options are available for users who need an extended break from online betting activity.
To activate any of the above tools, please contact re2 customer support at [email protected]. All self-control requests are processed promptly and kept strictly confidential.
Minor Protection
Re2 takes seriously its responsibility to ensure the platform remains inaccessible to individuals under the age of 18. Account registration requires confirmation that the user has met the required age threshold. Any account found to have been registered by a minor will be closed immediately.
We encourage parents and guardians to use parental control software on devices shared with children. If you suspect that a minor is using a re2 account, please report it to us immediately at [email protected].
Life Balance & Getting Professional Help
Online gaming should only occupy a small portion of your leisure time. re2 encourages all users to maintain a healthy balance between digital entertainment and everyday activities such as family time, exercise, work, and other hobbies.
If you or someone you know is struggling with gambling control, professional help is available in Malaysia. Local counselling bodies and services can help address gambling addiction with the right approach. Don't put off getting help — the first step is always the most important.
The re2 support team is also available to connect users with appropriate help resources. Contact us at [email protected] for more information.
Play Healthy, Enjoy Wisely
If you have any questions about responsible gaming or need help activating self-control options, check our FAQ or contact re2 support directly.